This Privacy Policy applies to Wiz Cleaners LLC (“Wiz Cleaners,” “we,” “us,” or “our”) and governs the data collection, use, and disclosure practices of www.wizcleaners.com and all associated services.
By using our website or services, you consent to the data practices described in this Policy. This Policy should be read alongside our Terms of Service. In the event of any conflict, the Terms of Service shall control.
1. INFORMATION WE COLLECT
We collect information you provide directly and information collected automatically when you use our Site or services.
A. Information You Provide Directly
When you book, register, contact us, or use our services, we may collect:
– First and last name
– Mailing and service address
– Email address
– Phone number (mobile and/or landline)
– Billing information, including credit or debit card details (collected and processed securely through our payment processor)
– Property access instructions and related notes
– Service preferences, special instructions, and communications with our team
B. Information Collected Automatically
When you visit www.wizcleaners.com, we and our third-party partners may automatically collect:
– IP address and approximate geographic location
– Browser type and version
– Device type and operating system
– Domain names and referring website addresses
– Pages visited, time spent, and click behavior on our Site
– Access times and dates
This information is collected through cookies, web beacons, pixels, and similar technologies, as described in Section 4.
C. Information from Third-Party Platforms
If you book through a third-party platform integrated with our services (such as our booking software or CRM), we may receive information about you from that platform in accordance with their respective privacy policies.
USER RESPONSIBILITY FOR INFORMATION
You are responsible for ensuring all information you provide is accurate, complete, and up to date. You acknowledge that any property access instructions or service-related details are provided at your own discretion and risk. Wiz Cleaners is not responsible for issues arising from inaccurate or incomplete information.
SENSITIVE INFORMATION DISCLAIMER
Wiz Cleaners does not request or intentionally collect sensitive personal information such as Social Security numbers or medical data. If you choose to provide sensitive information, you do so at your own risk.
2. HOW WE USE YOUR INFORMATION
Wiz Cleaners uses the information we collect for the following purposes:
– To schedule, confirm, and fulfill cleaning service appointments
– To process payments and manage billing
– To communicate with you about your bookings, including confirmations, reminders, and updates
– To send marketing and promotional communications (where you have consented)
– To respond to your inquiries, feedback, and customer service requests
– To improve our services, website functionality, and customer experience
– To analyze website traffic and usage patterns
– To comply with applicable legal obligations
– To protect the rights, safety, and property of Wiz Cleaners, our employees, and our customers
We may also capture non-identifiable images for quality control, documentation, and marketing purposes as described in our Terms of Service.
3. HOW WE SHARE YOUR INFORMATION
A. We Do Not Sell Your Data
Wiz Cleaners does not sell, rent, or lease your personal information to third parties for their own marketing purposes.
B. Service Providers & Third-Party Platforms
We may share your information with trusted third-party service providers who assist us in operating our business, including:
– Payment processors (to securely process credit and debit card transactions)
– Booking and scheduling software (including our CRM and field service management platforms)
– Email and SMS marketing platforms (to deliver communications you have consented to receive)
– Analytics providers (such as Google Analytics, to analyze Site usage)
– Advertising platforms (such as Meta/Facebook and Google Ads, to serve relevant ads)
– Cloud hosting and data storage providers
All such third parties are contractually prohibited from using your personal information for any purpose other than providing services to Wiz Cleaners, and are required to maintain the confidentiality and security of your information.
THIRD-PARTY DISCLAIMER
Wiz Cleaners is not responsible for the privacy, security, or data practices of third-party providers. Your use of those services is subject to their respective policies.
C. Legal Disclosures
Wiz Cleaners may disclose your personal information without prior notice if required or permitted to do so by law, including:
– To comply with a subpoena, court order, or other legal process
– To comply with a request from a government or law enforcement agency
– To protect and defend the legal rights or property of Wiz Cleaners
– To protect the personal safety of our employees, customers, or the public in an emergency
– In connection with a merger, acquisition, or sale of all or a portion of our business assets
BUSINESS TRANSFER CLAUSE
In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction. By using our services, you consent to such transfer.
4. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze Site performance, and serve relevant advertising.
Types of Cookies We Use
– Essential Cookies: Required for the Site to function, including session management and security features. These cannot be disabled.
– Analytics Cookies: Collect information about how visitors use the Site (e.g., Google Analytics). This helps us understand traffic patterns and improve the Site.
– Advertising & Retargeting Cookies: Placed by third-party advertising platforms (e.g., Meta Pixel, Google Ads) to show you relevant ads based on your browsing behavior and to measure ad campaign performance.
– Functional Cookies: Remember your preferences and settings to improve your experience on return visits.
Third-Party Cookies
Third-party platforms (including Google and Meta) may place their own cookies on your device when you visit our Site. These third parties have their own privacy policies, and Wiz Cleaners does not control their data practices. We encourage you to review the privacy policies of these platforms directly.
Managing Cookies
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Site. For opt-out tools provided by advertising networks, visit:
– Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
– Digital Advertising Alliance Opt-Out: optout.aboutads.info
– Network Advertising Initiative Opt-Out: optout.networkadvertising.org
5. EMAIL & SMS COMMUNICATIONS
Wiz Cleaners may contact you via email or SMS for the following purposes:
– Booking confirmations and appointment reminders
– Service updates and technician arrival notifications
– Promotional offers, seasonal specials, and marketing messages
– Customer satisfaction surveys and feedback requests
– Important account or policy updates
SMS / TEXT MESSAGE CONSENT (TCPA)
By providing your mobile phone number to Wiz Cleaners, whether through booking, inquiry, or account registration, you expressly consent to receive automated and manually dialed text messages (SMS/MMS) from Wiz Cleaners, including:
– Booking confirmations and appointment reminders
– Service updates and technician arrival notifications
– Rescheduling and cancellation communications
– Promotional offers, seasonal specials, and marketing messages
Message and data rates may apply. Message frequency varies. Consent to receive marketing texts is not a condition of purchasing any service. You may opt out at any time by replying STOP to any text message or by texting (305) 874-0260. For help, reply HELP or text us at (305) 874-0260. Wiz Cleaners will not share your phone number with third parties for their own marketing purposes.
CAN-SPAM COMPLIANCE
We comply with applicable email marketing laws. All marketing emails:
– Clearly identify the sender
– Include valid contact information
– Provide an unsubscribe option
To stop receiving marketing emails, click the unsubscribe link in any marketing email or text us at (305) 874-0260. Even if you opt out of marketing communications, we may still send you transactional messages related to your active bookings or account.
6. DATA SECURITY
Wiz Cleaners takes the security of your personal information seriously and implements industry-standard safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:
– Transport Layer Security (TLS) encryption for data transmitted between your browser and our Site
– Secure payment processing through PCI-compliant payment processors (we do not store full credit card numbers on our systems)
– Access controls limiting employee access to personal data on a need-to-know basis
– Regular review of our data collection, storage, and processing practices
SECURITY DISCLAIMER
No method of transmission or storage over the Internet or wireless network is completely secure. By using our services, you acknowledge this risk. Wiz Cleaners shall not be liable for unauthorized access, breaches, or security incidents beyond our reasonable control. You agree that your use of our website and services is at your own risk.
DATA BREACH NOTIFICATION
In the event of a data breach affecting your personal information, Wiz Cleaners will notify affected individuals as required by applicable law, including Florida’s Information Protection Act (Section 501.171, Florida Statutes), which requires notification within 30 days of discovery of a breach.
7. DATA RETENTION
Wiz Cleaners retains your personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specifically:
– Customer account and booking records are retained for a minimum of 5 years to support warranty claims, dispute resolution, and legal compliance
– Payment and billing records are retained as required by applicable tax and financial regulations
– Marketing consent records are retained for the duration of our relationship plus a reasonable period thereafter to demonstrate compliance
– Data collected through analytics platforms is retained in accordance with those platforms’ respective retention policies
When personal information is no longer needed, we take reasonable steps to securely delete or anonymize it.
8. YOUR PRIVACY RIGHTS
Florida Digital Bill of Rights (FDBR)
If you are a Florida resident, you may have rights under the Florida Digital Bill of Rights (effective July 1, 2024), including the right to:
– Know what personal data Wiz Cleaners collects about you and how it is used
– Access a copy of the personal data we hold about you
– Correct inaccurate personal data we hold about you
– Delete personal data we hold about you, subject to certain exceptions
– Opt out of the processing of your personal data for targeted advertising purposes
– Opt out of the sale of your personal data (we do not sell personal data)
– Non-discrimination for exercising your privacy rights
To exercise any of these rights, please text us at (305) 874-0260. We will respond to verified requests within 45 days, with the possibility of a 45-day extension where reasonably necessary. We may need to verify your identity before processing your request.
California Residents
If you are a California resident, you may also have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), including rights to know, delete, correct, and opt out of the sale or sharing of personal information. To submit a California privacy request, text us at (305) 874-0260.
General Rights (All Users)
Regardless of your location, you may contact us at any time to:
– Update or correct your personal information
– Opt out of marketing communications
– Request information about what data we hold about you
– Request deletion of your data (subject to legal retention requirements)
9. DATA STORAGE
We may store your data on servers provided by third-party hosting vendors with whom we have contracted. These vendors are required to maintain appropriate security standards and may be located within or outside the United States. By using our services, you consent to the transfer and storage of your information on servers that may be located outside your country of residence, subject to applicable data protection laws.
10. INTERNATIONAL USERS
Our services and website are operated from the United States. If you access our website or use our services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. Wiz Cleaners is not responsible for the privacy practices or content of such websites. We encourage you to review the privacy statements of any website that collects personally identifiable information when you leave our Site. This Privacy Policy applies solely to information collected by Wiz Cleaners through our Site and services.
12. CHILDREN’S PRIVACY
Our Site and services are not directed to individuals under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please text us immediately at (305) 874-0260.
13. DO NOT TRACK
Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to DNT signals in a uniform way. We will update this Policy if our practices change. You may use the opt-out tools listed in Section 4 to limit tracking by third-party advertising networks.
14. CHANGES TO THIS POLICY
Wiz Cleaners reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our Site or services after any changes constitutes your acknowledgment and acceptance of the updated Policy.
15. DISPUTE RESOLUTION
Any dispute, claim, or controversy arising out of or relating to this Privacy Policy shall be governed by the dispute resolution provisions outlined in Wiz Cleaners’ Terms of Service, including binding arbitration in Miami-Dade County, Florida, where applicable. The Terms of Service shall control over any conflicting provision in this Privacy Policy.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Wiz Cleaners LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, loss of business, or loss of use.
Wiz Cleaners LLC’s total liability for any claim shall be strictly limited to the amount paid by the customer for the specific service that gave rise to the claim.
17. SERVICE AVAILABILITY DISCLAIMER
We do not guarantee that our website or services will be uninterrupted, error-free, or secure at all times. Wiz Cleaners shall not be liable for any temporary unavailability, technical errors, or interruptions in service.
18. GOVERNING DOCUMENT
In the event of any conflict between this Privacy Policy and any other document, the full Terms of Service available at www.wizcleaners.com shall control. This Privacy Policy is intended to operate alongside the Terms of Service as part of the overall agreement between you and Wiz Cleaners LLC.
19. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy, or if you believe Wiz Cleaners has not adhered to this Policy, please contact us. For the fastest response, we recommend texting our office line.
Wiz Cleaners® LLC
Text or Call: (305) 874-0260
Email: [email protected]
Website: www.wizcleaners.com
We take privacy concerns seriously and will respond to all inquiries promptly.
QUICK REFERENCE: YOUR DATA AT A GLANCE
Name, address, phone, email
Purpose: Booking, communication, service delivery
Shared with: CRM and booking platform
Payment and billing information
Purpose: Payment processing
Shared with: Payment processor only (PCI-compliant)
IP address, browser, and device data
Purpose: Site analytics and security
Shared with: Google Analytics and hosting provider
Cookies and tracking pixels
Purpose: Advertising, retargeting, and analytics
Shared with: Google, Meta, and ad networks
Mobile phone number
Purpose: SMS confirmations and marketing texts
Shared with: SMS platform only (not sold)
Thank you for trusting Wiz Cleaners with your information. Your privacy matters to us.
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